The Corporation of the Municipality of Greenstone is committed to continuous organizational improvements in an environment where all complaints are dealt fairly and in a respectful, transparent fashion.
Your Information is Mandatory - Anonymous complaints will NOT be accepted
A complaint is an expression of dissatisfaction related to a Municipality of Greenstone program, service, facility, or staff member, where a citizen believes that the Municipality has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.
A complaint is NOT:
What is your complaint? Please include relevant date(s), location, and background information, including municipal employees you have contacted regarding this matter.
Municipal staff will contact you to acknowledge this complaint withing five (5) business days after receiving this completed form. The complaint will be forwarded to the appropriate staff who will respond within thirty (30) days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.
The personal information provided on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about the collection of personal information and its use can be directed to the Office of the Clerk 807-854-1100.
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